Warranty & Defects

Do you have a defective product or want to submit a warranty claim? Easily manage it via our return portal.

Warranty period

We provide a 24-month warranty on electrical devices, accessories, and related products. For consumables such as liquids, pastes, cloths, and polishing pads, the warranty depends on usage.

Easily manage warranty and defects

• Report defective products or submit a warranty claim
• Report issues and upload photos
• View and update your warranty request status
• Log in with your order number and email address
• Receive status updates via email

Important warranty & defect information

• Always contact us first via the return portal.
• If needed, you will receive a return label.
• Ensure the product is properly packaged.

What happens after we receive your product?

Once received, we will arrange a replacement or repair within 5 business days. If a product requires repair and we depend on the manufacturer or supplier, longer processing times may apply.

Return address

Carclean.com
Attn: Returns Department
Huygensstraat 35
2652 XK Berkel en Rodenrijs