About Our Privacy Policy

Quality Stores Online B.V., operating under Carclean.com, highly values your privacy. We only process data that we need for (the improvement of) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services accessible through Carclean.com. The effective date of these terms is 01/06/2024. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data we collect about you, what these data are used for, and with whom and under what conditions these data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have concerning the personal data you provide to us.

If you have any questions about our privacy policy, you can contact our privacy officer. You will find the contact details at the end of our privacy policy.

About Data Processing

Below, you can read how we process your data, where we store it, what security techniques we use, and who has access to the data.

Webshop Software Shopware

Our webshop is developed with Shopware AG software. Personal data you provide to us for our services are shared with our software developer. They have access to your data to provide us with (technical) support. They will never use your data for any other purpose. Shopware AG is required to take appropriate security measures based on the agreement we have with them. These security measures include the use of SSL encryption, a strong password policy, and secure data storage. Shopware AG reserves the right to anonymize collected data and share it within its own group and affiliated partners to further improve the service. Shopware AG complies with the applicable legal retention periods for (personal) data.

We chose Shopware because it is a European developer that complies with stringent European privacy requirements.

Shopware Analytics

We use Shopware Analytics to gain insights into the usage of our website and to improve our services. Shopware AG (Germany) processes data such as customer group, visited pages, click paths, time of visit, device information (such as resolution and operating system), referrer URL, browser information, search queries, and time zone. This data is forwarded to us in near real-time via external service providers. Shopware uses cookies and other technologies for this purpose. The joint responsibility for processing lies with us and Shopware AG. For questions or requests about your data, you can contact us or Shopware AG directly at legal@shopware.com. If necessary, we will forward your request.

Reloadify

We send our email newsletters with Reloadify. Reloadify will never use your name and email address for its own purposes. At the bottom of every automated email sent via our website, you will see the ‘unsubscribe’ link. You will no longer receive our newsletter after clicking this link. Your personal data is securely stored by Reloadify. Reloadify uses cookies and other internet technologies to see if emails are opened and read. Reloadify reserves the right to use your data to further improve its services and to share information with third parties in this context.

Reloadify also tracks what you order from us. We can send you personalized emails based on this information. You can also unsubscribe from these emails.

Reloadify is a Dutch company that complies with stringent European privacy requirements.

Kiyoh and Google Reviews

We collect reviews via the platforms of Kiyoh and Google. If you leave a review via Kiyoh, you are required to provide your name, place of residence, and email address. Kiyoh shares this data with us so that we can link the review to your order. Kiyoh optionally publishes your name and place of residence on its own website. In some cases, Kiyoh may contact you to clarify your review. If we invite you to leave a review, we share your name and email address with Kiyoh. They use this information solely to invite you to leave a review.

Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to engage third parties to provide services. We have given Kiyoh permission for this. All the above safeguards regarding the protection of your personal data also apply to parts of Kiyoh’s services for which they engage third parties. Kiyoh retains your personal data as long as you keep the review published on the platform, except for your email address. Your email address is deleted by Kiyoh one month after your review is published. Kiyoh has appointed a Data Protection Officer. You can find the contact details of this officer on the Kiyoh website.

To post a review via Google, you need a Google account. Google does not share any additional personal data with us when you post a review. Google applies its own retention periods for the data they collect.

Cookies

Google Analytics

Our website places cookies from the American company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to this data based on applicable laws and regulations. We have not allowed Google to use the obtained analytics information for other Google services.

Third-Party Cookies

If third-party software solutions use cookies, this is mentioned in the cookie banner we use from CookieBot.

Additionally, we place cookies from:
CrazyEgg: These cookies are used to analyze and improve user behavior on our website.
Taggrs.io (Server Side Tagging GTM): These cookies are used for server-side tagging within Google Tag Manager to optimize the performance and loading of scripts.
Marketing Cookies from Google, Microsoft, and YouTube: These cookies are used to show personalized ads and measure the effectiveness of our marketing campaigns.

Contact Information

Carclean.com
Huygensstraat 35
2652 XK Berkel en Rodenrijs

Phone 010-2661050
Email informatie@carclean.com

Privacy Officer: E. Frank